Complaints Policy

Nido Living is committed to delivering an exceptional student experience. We hold ourselves to the highest standards and strive to continuously improve by acting upon all feedback and complaints received.

We will always be professional and courteous when dealing with complaints and will try to be as quick as possible in responding to you. We will carefully consider each complaint, and although we may not always be able to change things in the way that you would like, we will always provide an explanation and rational of how a decision has been made.

This policy explains: – How to make a complaint – How you can expect us to deal with it – What you can do if you are unhappy with our response

Serious complaints will be subject to the ANUK complaint procedure and subject to independent appeal and referral up to the ANUK committee on standards to ensure we have an open, fair and transparent process.